1. For Digital Products
All digital products(zip/pdf files) available for purchase on kutecrochets.com are delivered via digital download only. No physical products are shipped for digital products. All of the Crochet Pattern PDFs offered for sale on kutecrochets.com are digital products.
Your file(s) will be available to download once payment is confirmed. There will be an opportunity to download right after checkout is complete and payment is received. Download link(s) for product(s) purchased will also be emailed to the email address customer used in the checkout process. Please note, that all digital downloads are tracked in terms of the location of download (via IP Address) and time of the download in order to prevent software fraud.
Download link(s) may expire after 15 days from the date of purchase or after 5 attempts, whichever event happens first.
Once you download the file you purchased, you are responsible for the safekeeping of the file. So I recommend making a backup copy of the original download and separate backup copies as needed for when you make any changes to the digital file.
2. For Physical Products
At Kutecrochets, we strive to provide excellent service which includes the security of shipping your packages. we have opted to provide you with multiple options for shipping your order that provides tracking numbers to ensure that you can monitor your shipment as it travels to your doorstep.
INTERNATIONAL STANDARD SHIPPING
We have elected to use the most affordable shipping prices through priority mail international. it can take up to 3-7 business days to process orders after they are received.
Delivery can range from 15-30 business days depending on your proximity (does not deliver on sunday or holidays) and has no specific guaranteed delivery time.
Due to differing international customs processes, KuteCrochets cannot be held liable for any packages shipped via this method once it has left our warehouse.
Should you run into any tracking issues. please contact the shipping carrier if you did not receive your package you may file a complaint report with them directly.
In some cases, we may elect to use a shipping method which requires a signature upon receipt, based on the total value of your order. if you want to ensure that we ship your international package with tracking confirmation to your door, you may make a direct request with customer service at support@kutecrochets.com.