1. For Digital Products
We only accept refunds when you cannot download the product files through the link(s) we sent.
In all other cases, refunds will not be accepted.
In case of problems with the product or other questions or comments, always contact us first before requesting a refund. We will do our best to resolve any issues and make sure you are satisfied with your purchase.
2. For Physical Products
2.1. Return policy
Our policy lasts 15 days from the order date. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All merchandise returned to Kutecrochets must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected.
Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us. The return address will vary based on product but will be included in the return label. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Purchases made during any promotional sale are final and cannot be refunded or returned unless
there is a manufacturer defect.
2.2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns/refunds.
2.3. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and
you still have not received your refund yet, please contact us at support@kutecrochets.com.
2.4. Shipping costs for returning your item
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.